Hard Reset
Remove the battery cover from the back of the BlackBerry smartphone.
Remove the battery, and then reinsert it after a few seconds.
Replace the battery cover.
Soft Reset is only available on BlackBerry smartphone models with a QWERTY keyboard. Do not attempt to perform a soft reset on BlackBerry smartphones that are equipped with SureType® technology or the SurePress™ touch screen, such as the BlackBerry® Pearl™ Series, BlackBerry® Pearl™ Flip Series, and BlackBerry® Storm™ smartphone.
Press and hold the Alt key on the BlackBerry smartphone.
While holding down the Alt key, press and hold the Right Shift key.
With both of those buttons still pressed, press the Backspace/Delete key. The display on the BlackBerry smartphone turns off to indicate that the reset has started, and the keys can now be released.
Remove the battery cover from the back of the BlackBerry smartphone.
Remove the battery, and then reinsert it after a few seconds.
Replace the battery cover.
Soft Reset is only available on BlackBerry smartphone models with a QWERTY keyboard. Do not attempt to perform a soft reset on BlackBerry smartphones that are equipped with SureType® technology or the SurePress™ touch screen, such as the BlackBerry® Pearl™ Series, BlackBerry® Pearl™ Flip Series, and BlackBerry® Storm™ smartphone.
Press and hold the Alt key on the BlackBerry smartphone.
While holding down the Alt key, press and hold the Right Shift key.
With both of those buttons still pressed, press the Backspace/Delete key. The display on the BlackBerry smartphone turns off to indicate that the reset has started, and the keys can now be released.
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